STRATEGIC HUMAN RESOURCE MANAGEMENT AS A DETERMINANT OF SERVICE QUALITY: A CASE STUDY OF RADISSON BLU IVERIA HOTEL, GEORGIA
DOI:
https://doi.org/10.36074/grail-of-science.20.03.2026.060Keywords:
Human resource management, organizational management, leadership, hotel managementSummary
. In the service sector, the sustainability and competitiveness of an organization are largely determined by the quality of human capital, its effective integration into the organizational structure and long-term strategic directions. In this context, human resource management is no longer limited to administrative functions and is transformed into a strategic component determining organizational development. The paper pays special attention to the relationship between human resource management and organizational Culture interaction, Leadership The impact of models on employee engagement and shaping service quality .
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Copyright (c) 2026 Nino Orjonikidze, Natia Zhozhuashvili
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